Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns, exchanges or refunds are accepted only when:
The product received is damaged or leaking.
The product is defective.
The incorrect product has been delivered.
An item included in the confirmed order is missing.
The product is materially different from the product ordered. 

To start a return, you can contact us at maisonprasmic@gmail.com. After due verification of the claim, a return pickup would be arranged by our pickup partner. Items sent back to us without first requesting a return through us, will not be accepted. Such an act may result is loss of your product, for which PRASMIC or its affiliates or anyone associated with PRASMIC, would not be responsible.   

You can always contact us for any return question at maisonprasmic@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of the product (perfumes/ beauty products) returns, exchanges and refunds are not accepted due to not liking the fragrance notes; change of mind after receiving the order; selecting wrong product, fragrance, size or quantity; differences of perception of fragrance, longevity, projection or performance; minor differences in color, packaging, labels, liquid levels, or presentation that do not affect product quality; products that are opened, used, altered, sprayed or tampered with; or products purchased from unauthorized sellers/ resellers, online platforms etc. Customers are advised to carefully review the product description, fragrance profile and order details before completing their purchase. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Reporting a Damaged, Defective or Incorrect Product

Any eligible issue must be reported within seven days of delivery or purchase.

Customers can contact PRASMIC through:

Email: maisonprasmic@gmail.com
Official WhatsApp: +91 8679840369

Please provide:

Your Full Name
Order Number or Valid proof of purchase
Clear photographs of the product
Photographs of the outer packaging and shipping label
A clear description of the issue
A clear, 360 degree, uncut unboxing video, particularly for leakage, breakage, missing-product or wrong-product claims.
Customers should retain the product, bottle, box, shipping packaging and invoice until the claim has been reviewed.

Verification and Resolution

Replacement of the affected product.
Replacement with another product of equivalent value where the original product is unavailable.
Store credit.
Refund to the original payment method.

The appropriate resolution will depend on the nature of the issue, product availability and applicable consumer-protection requirements.

PRASMIC requires that the affected product be returned for inspection and verification, before issuing a replacement or refund. Return instructions will be provided after the claim is approved.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maisonprasmic@gmail.com.